45-Day Money Back Guarantee Terms and Instructions:

If not entirely satisfied with your purchase, return the undamaged product in its original packaging with a receipt or proof of purchase within 45-days from the time received for a full refund. Purchaser is responsible for all return shipping and handling costs. We want you to be happy with your Lock & Rollin floor. If you’re not, please call 1 (877) 370-0655 with your original order information to receive a Return Authorization number (RA#).

Returns will only be accepted and processed if they are submitted within the required time frame and a Return Authorization number (RA#) issued prior to the product's return.

PLEASE KEEP YOUR RECEIPT. Lock & Rollin needs the receipt in order to verify date and proof of purchase to resolve any problems that may occur.

Lifetime Warranty:

WARRANTY OWNER - This warranty extends only to the original purchaser and end-user and is not transferable. Please call 1-888-898-2792 with any questions regarding warranty information and, if necessary, start to process a claim by notifying us in writing by email at warrantyclaims@locknrollin.com or by phone at 1 (888) 898-2792. Warranty claims will only be processed if they are submitted with a Return Authorization number (RA#) issued prior to the product's return to Lock & Rollin Flooring Solutions, LLC.

Lock & Rollin Flooring Solutions LLC. will cover 100% of the cost of return shipping upon receipt of the defective material and Lock & Rollin’s verification of the specific product defect covered by this warranty. If necessary, start to process a claim by notifying us in writing by email at warrantyclaims@locknrollin.com or by phone at the above number.

PLEASE KEEP YOUR RECEIPT. Lock & Rollin needs the receipt in order to verify date and proof of purchase to resolve any problems that may occur.

For all billing, shipping, or order status inquiries

Please call us at: 1 (877) 370-0655 for any billing, shipping or order status inquiries.
Phone support hours are 8am - 6pm PST, Monday - Saturday, with exception for national holidays.

For Customer Service

As a picture speaks a thousand words, and every attic is unique, please email us with photo attachments at any time to Customerservice@locknrollin.com

If you have a question that we can help you with over the phone, please give us a call at:
1 (888) 898-2792 and we will be happy to assist you.
Customer Service phone hours are available 9am - 5pm CST, Monday - Friday.

Installation

While we endeavour to cover all of the basics in our Frequently Asked Questions Section, located here, we understand that every attic is unique, and we want to help. We endeavour to carefully respond to every inquiry, and the best place to reach us is through email, either through the form below, or at Techsupport@LocknRollin.com where we will do our best to assist you.

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